FAQ

How can I book a party?

Please complete our booking enquiry form under 'Contact Us' and a member of staff with email you within 24 hours.

1.

How do you prefer payment when booking a party/event?

All payments must be made prior to your party/event. We do not carry cash, so once your booking is confirmed we will email you over your invoice with our bank transfer details.

2.

If i choose to cancel my booking do i get a refund?

We understand that plans can change due to unforeseen circumstances. Your deposit is non-refundable so the rest of your balance paid will be refunded. However we are ok with changing your date to save you loosing your deposit this must be within 12months of original booking.

*Please allow upto 5days for refunds.

3.

Can you help plan my party?

Yes! We love planning parties so this is a free service you can ask for once your deposit is paid. Working in this industry if we don't have what you are looking for theres a good chance we know someone who does! We have built close business relationships with bouncy castle providers, cake makers and more.

We may have some ideas that might be useful.

4.

Where are you based?

We work from home based in Wolverhampton. We are working towards our plans to have a permanent base in the next 12-24 Months .

5.

Is paying via your online shop safe?

Yes, we do not store your card details nor do we share them. We also have a Paypal account that you can choose as another option for payment.  

6.

When will i receive my order when shopping online? 

Each item will have listed how long delivery will be and post and packaging will be included into our pricing due to each items weight and size may vary this helps us not over charge on postage. 
You will be emailed once your order has been despatched.


Ready for despatch items- Will be despatched with in 1-2 days Royal Mail 1st Class
In stock items - Will be despatched within 7-10 days Royal Mail 1st Class.

Feel free to email us at dreambigparties@outlook.com  for any queries you may have. 


 

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